Warranty and retuns
No quibble 12 month return to base warranty
Our Warranty in brief
Simply put - After you have puchased your kit from us, it is covered by our warranty for 12 months. No quibbles.
If anything goes wrong with the kit - return it to us and we will fix or replace whatever is wrong and return the kit to you working. You are responsible for returning your bike or the kit to us, if we can't repair within 7 days - we will just send you a replacement so that you are not without your bike for long.
That said - we have very few problems with our kits, and we (in the nicest possible way) don't expect to hear from you once you have got one of our kits!
The small print
| 1. | All of our conversion kits and bicycles are fully tested before leaving us, but in the unlikely event of receipt of faulty goods please let us know within 7 days of receipt by email or letter and if we can’t fix the problem without return of goods we will arrange for collection, repair or replacement and redelivery free of charge provided the goods are retuned to us adequately packaged and in the original packaging. After 7 days the responsibility for returning the goods to us undamaged lies with the customer, who must ensure that the goods are adequately packaged and insured. If the fault advised is covered by our warranty we can at our discretion refund a carriage fee up to the value of the shipping rates published on the electricwheel.co.uk website at time of dispatch, unless the bicycle was originally collected from us. No refund of carriage costs will be made if the fault has been caused by failure to follow the guidance in our instructions or misuse, inadequate maintenance, damage or wear and tear (see ‘exceptions’ clause below. Repairs or replacements will be made free of charge within the warranty period, only where the fault is not caused by misuse of the product such as by failing to follow the instructions or through normal wear and tear (see ‘exceptions’ clause below). Goods damaged as a result of misuse will be subject to repair and redelivery charges. The customer will be advised of all chargeable repairs before such work commences. |
| 2. | The Company warrants nano products and nano powered bicycles against manufacturing defects for a period of one year from date of purchase subject to the following terms and limitations: If supplied fitted to a new bicycle the frame and other normal main bicycle parts are subject to the manufacturer’s warranty; brake blocks, inner tubes, tyres, chain, cables etc are regarded as consumables. When consumable replacements are required, these need to be purchased from us or your local cycle shop or store. The nano Instructions must be read and digested thoroughly before use and the specific instructions for care, maintenance and use of nano adhered to. The battery is covered by a 12 month warranty or 600 cycles whichever is the sooner, provided the battery has been cared for according to the nano Instructions. The warranty is non-transferable from the original owner. |
| 3. | Exceptions to the Warranty:
The Company will not be liable for any consequential or inconsequential losses or damage as a result of the above clauses. Where a customer has requested that the Company fit the nano system to his or her own bicycle, the Company accepts no responsibility for damage howsoever caused to this bicycle after the system has been fitted. |
| This warranty does not affect your statutory rights as a customer. |
